Why we chose Panama Jack
We did a lot of research on Cancun hotels before booking. We had only ever been to Cancun once before on a work trip for Ryan, so we didn't know a whole lot about resorts. Our focus was to find an all-inclusive resort that wasn't crazy expensive. We finally found the Panama Jack resort and liked that it was a familiar name and the hotel looked so cute.
Because of covid, we had to re-book our room and originally booked it for labor-day weekend, then our flight was cancelled and we couldn't find another reasonable flight, so we had to re-re-book our stay for NYE. I was very concerned about losing money over this dealing with a non-American hotel, but the staff was great! In fact, I later learned that Ryan was actually planning to propose to me on our original Cinco trip, and had been working with the staff to set something special up, and he said they were very helpful.
A pro tip I learned when I studied abroad is that most hotels will actually allow you to arrive to the hotel prior to the check-in time. Your room won't be ready yet as the last occupants are either still there or they just left and the room hasn't been cleaned yet, but the front desk will likely store your luggage until your room is ready. They likely will still give you your wrist bands when you get there and allow you to start enjoying the hotel while you wait for your room to be ready.
Panama Jack review
I really loved the Panama Jack hotel. It's on the smaller side so there was only one building and you didn't have to worry about getting lost at a massive hotel. Because it is smaller, we were able to visit almost every part of the hotel. Overall, it definitely feels family friendly because there's a huge pirate ship-themed kids pool that is on the opposite side of the hotel from the main pool. There is only one pool (besides the kids pool) but it had great views and there was always some activity planned.
Because of the pandemic, we were able to upgrade to a bigger room for a fairly cheap price. The only downside was that although we got upgraded to an "ocean-front" room, our room was on the first floor so really it was a pool-view room on the "ocean front" side of the hotel. I definitely recommend you reach out to someone and make sure you get an ocean-front room. The other rooms face the busy road that connects to the hotel and the kids pool, so the view isn't nearly as good.
We thought the staff here was great and we loved our room. Although this was an affordable hotel, it didn't feel cheap to us.
The rooms at Panama Jack
Like I mentioned, we upgraded our room to a Junior Suite Ocean View upon arrival. Arrival is a little hard because it is in this big open-air lobby where it is hard to hear someone with all the noise echoing through. We got a junior suite which had a large bathroom, bedroom, living room, and balcony. Because we were on the first floor right by the pool so we didn't use our balcony for much besides drying swimsuits. They did have swim-up suites near the beach that looked nice. The couch in the little living area pulled out into a bed and was so comfortable we took several naps on it.
Upon arrival, they had given us a little plate of chips and salsa to enjoy. The room also had a stocked fridge with beer and Lays chips. They restocked that beer all the time so we always had something to pre-game with.
Eating at Panama Jack
We came at NYE, so eating was a little different than normal. On the actual NYE, we had to make reservations for the only available restaurant. This just so happened to be their buffet, Ventanas, so we were all dressed up and shipping champagne that we splurged for while getting up every 15 minutes for another round of food. That's on us for not thinking ahead about how popular all the food places would be on a major holiday. So, if you're traveling anywhere on a holiday, always ask ahead of time about reservation options.
We ended eating at Ventanas almost every day for lunch during our trip. It was a good buffet, but it had limited options as this is a smaller hotel. But, the views were beautiful and the staff was great of course so we really liked it.
We also ate at the little breakfast buffet by the pool We really liked the options they had here. You can sit outside and have breakfast facing the ocean. They weren't open all day, but we liked it enough to have breakfast here multiple days. We did order room service one morning, but it seemed to have even less options than the breakfast buffet. After comparing the two, we decided the more options were worth the effort to leave the room and head over by the pool for breakfast. We're early risers, so we did learn that there's no mimosas before 10am.
Because this was a short trip, and because a lot was closed due to covid, the only other place we were able to try was Viaggio. This was our biggest disappointment of the trip. We went down there and was told there was a one hour wait. So, we hung out at the lobby bar for about an hour and then went back. Then we checked in with the hostess again and had to wait almost 30 minutes for a table. While we were at our table, I had to go to the bathroom. Since our room was on the first floor not far from the restaurant, I told Ryan what I wanted and walked to our room to use the bathroom. By the time I got back, they had only taken our drink order. Later, we got our drinks. Later, we were able to order. Later, we got our appetizer. At this point, it had been 2 hours since we were originally hungry and an hour since we were supposed to be seated. Then, our food came. By this time I was ready to leave so we got up and left before our dessert was served. I was really annoyed at how slow this restaurant was and if we ever went back, I probably wouldn't eat here unless I wasn't really that hungry. The food was fine, but by the time we ate I was not in a good mood.
On a more positive note, we loved the food cart by the main pool. Every day they had something different, and we loved the burgers, hot dogs, and tacos we got from here. It's great because it's a short walk from the beach so it's perfect for mid-day drunchies.
What to do at Panama Jack
We met another couple on our trip who took a day trip snorkeling out in the gulf. Because we were only here for a short time, and because 2020 was such an exhausting year, we chose to do nothing. We loved it. We would wake up early every day because we're early risers, set out towels and a beach bag of sunscreen on 2 lounge chairs, would take a mile walk down the beach, have breakfast at the buffet near the pool, then lounge/drink until the afternoon.
The beach itself wasn't rocky, but in the ocean there were some very big rocks and some no-swim areas. The waves were pretty strong, but we had a lot of fun jumping into them and being blasted around. The current was also pretty strong, so we always were moved down the coast. If you have kids, definitely stay out in the water with them. But, the ocean was beautiful here and we really saw no seaweed or murky waters.
Our biggest regret of the trip was that we didn't get a cabana. I think they were about $50 and you got a cabana and a bottle of champagne. At first we thought this was dumb because it's an all-inclusive resort so the alcohol is free anyways and the beach chairs are free too. But after day 1 we decided it was worth the $50 but by then they were all sold out. We ran into another couple we met who reserved a cabana, and the FOMO got worse. Not only do you not have to worry about reserving a lounger on the beach, but you actually get a little outdoor daybed to spread out on, a cooler of the champagne plus a whole bunch of beer, and the staff visits more frequently. It just is a lot of convenience for not a lot of money, and if we ever visit here again, we'll definitely get a cabana ahead of time.
Overall thoughts on Panama Jack
We really loved this resort. The staff were always great, we loved our room, and we felt so relaxed during our stay. I feel that the problems we had at Viaggio was mostly due to the covid problem of being understaffed during a surge of guests during a holiday. I personally really liked that it was smaller and it felt more manageable. I would recommend this hotel to anyone who wants to enjoy Cancun without being overwhelmed, especially if you're traveling with children. I think it's safe to say that we'll be back.